Booking Terms and Conditions

YOU MUST READ THESE CONDITIONS – BY BOOKING A COURSE, YOU AGREE TO BE BOUND BY THEM.

If you fail to comply with these terms and conditions at any stage the offer of a course will be withdrawn and your file will be returned to the issuing Police Force for further consideration.

1. If you book a course and then change your mind for any reason you must inform us within 14 days from the date you booked your course in order to obtain a full refund. However, if you book a course within 14 days of the course date and then wish to cancel only a partial refund of £49 will be made.
2. If Safer Roads Humber has to re-schedule your course for any reason every effort will be made to offer a new course date.However, Safer Roads Humber will not undertake to reimburse any additional expenses that you may incur due to such changes, although your statutory rights are not affected by this.
3. You must notify Safer Roads Humber by telephone or email prior to booking your course if you have any special needs, medical conditions that could affect your attendance or you need to take an interpreter so that suitable arrangements can be made. Every effort will be made to accommodate any special requirements provided Safer Roads Humber are notified prior to booking the course.
4. If you are unable to attend your course date due to medical, legal or compassionate grounds, you will be required to provide documentary proof. A new course date will be arranged but the course must take place within four months of the date of the offence. This will also apply if you are a carer/parent and your dependant is taken ill. In these circumstances you may be charged a rescheduling fee.
5. Once you have booked your course you will be sent a confirmation by email or post. However, it is recommended that you make your own note of the details in case your confirmation is not received. The excuse that you did not receive your confirmation will not be a valid reason for not attending your course and any further bookings would be subject to a further booking fee.
6. You must attend your chosen course in a fit state to enable you to participate fully. Any persons suspected of not being in a fit state will be refused entry to the course. This will be classified as ‘non completion’.
7. The course is presented in spoken and written English. If you feel you may have difficulty hearing, understanding or communicating, it may be possible for you to have someone with you to act as an interpreter. Please contact us on 01482399065 prior to your course.
8. Having agreed to attend a course, it is an offence for another person to attend in your place. If this occurs, it will be classified as ‘non completion’.
9. As the trainer will need to check your identification, you will be asked to briefly lift or remove any face covering or headdress that covers your face. If attending a classroom course, this check can be carried out in a private room at your request. Online course registration checks are carried out in a private, one-to-one meeting with the presenter. If you require someone of the same gender to carry out the identification please contact us on 01482 399065 prior to your course.
10. Satisfactory course completion is contingent upon attendance throughout the duration of the course, completion of any course paperwork, providing a positive contribution and demonstrating a willingness to make a commitment to improve attitudes to driving/riding. If you leave the course before it finishes it is classified as ‘non completion’ and further action will be taken.
11. Any abusive or disruptive behaviour, or behaviour deemed as such by the course trainer(s), will result in removal from the course. If this occurs, it will be classified as ‘non completion’.
12. Mobile phones must be set to silent or turned off during the course. Recording of the course, or live feeds or other forms of broadcasting of the course, are prohibited.
13. All of our classroom venues are non smoking. Failure to adhere to this condition will result in your removal from the course and you will be asked to leave the venue immediately. If this occurs, it will be classed as ‘non completion’ and further action will be taken. There may be smoking facilities outside of the venue.
14. If you fail to attend a course on the date allocated to you, this will classify as ‘non completion’.
15. You must be available for registration at least 15 minutes before the start time of the course. This process is an alternative to prosecution and therefore there are strict rules on attendance and behaviour which must be met to avoid a formal prosecution process. You may not be offered the opportunity of another course. Any arrivals (either online or   in person)after the course start time will be refused entry and will be classed as ‘non-completion’. If travelling to a venue, please plan your journey in advance to ensure you know where the venue is and give yourself plenty of time for the journey. You will not be able to obtain assistance from the office in the event you find yourself lost. Heavy traffic will not be a valid reason for not attending your course on time.
16. You are required to have your photocard driving licence available for the presenter to inspect at the time of registration. If you hold the old style paper driving licence you must also show some other form of photo identification, (eg: Passport/Works ID). Please note that you must produce the original document. Copies or images on a device will not be accepted and entry will be refused.  If you have mislaid or lost any part of your driving licence, or your photocard licence has expired, you must contact Safer Roads Humber immediately as you may be refused entry to the course. Failure to produce a valid photocard licence or the old style paper licence with additional photographic identification, will disqualify you from participating any further. Renewing your photocard is easy. Please visit your post office to obtain a form or visit https://www.gov.uk/change-photo-driving-licence. If you are refused entry because you did not comply with the licence/photo identification requirements, any booking with be subject to a further booking fee.