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FAQs

Safer Roads Humber is the regional road safety partnership. We are all road users, be it as pedestrian, cyclist, horse rider, driver or motorcyclist, and we are all exposed to the risk of using our roads. This is why road safety should be of interest to all of us.

  1. Where is the course held?
    All courses are currently online only. 

    Please note: - it is still your responsibility to ensure you start your online course on time. If you are late starting the session or miss the session, any rebooking may be subject to a full rebooking fee.

  2. Can I choose the venue?
    The delivery of all driver education courses are currently online due to Covid 19 restrictions. You can book your course using our booking system. Please make sure you have your paperwork sent to you by the police to hand, as you will need to enter your driving licence number, police reference and PIN code to complete your registration. Visit https://offer.ndors.org.uk

    Please note: - it is still your responsibility to ensure you start your online course on time. If you are late starting the session or miss the session, any rebooking may be subject to a full rebooking fee.

  3. Do I pay the fixed penalty fine and have points on my licence as well as pay the course fee?
    No, the driver safety course is an alternative to a fixed penalty fine.

  4. Do I need to bring my driving licence with me?
    You are required to show the presenter the photocard part of your driving licence. If you hold the old style paper driving licence you must also take some other form of photo identification. 

    If you have mislaid, lost or your photocard licence has expired you must contact Humberside Police immediately as you will be refused entry to the course. If you are refused entry because you did not take any photo identification, any rebooking will be subject to a further booking fee.

    As the presenter will need to check your identification you will be asked to remove any head dress that covers your face. If you require someone of the same gender to carry out the identification, please contact us on 01482 399065 prior to your course.

  5. Is there a written test or role-play and can I fail the course?
    No, but you are expected to take full and active part in the course. Deliberately disruptive behaviour will result in you being removed from the course and prosecuted for the original offence.

  6. What if I can’t get time off work to attend the course?
    As you have opted to attend a course as an alternative to prosecution, work commitments will not be taken into consideration. It is expected that you will make arrangements with your employer or take leave to attend the course.

  7. What happens if I don’t turn up or I’m late?
    You must attend on your allocated time and date or you will be prosecuted for the offence you have committed. If you do not attend there will be no refund of your course fee. If you join the session turn up after the course has started you will be refused entry and any rebooking will be subject to a full rebooking fee (less the Central Levy of £40 if this has not already been refunded). 

  8. What happens if I have previously been offered the same course before?
    You can only attend one type of driver safety course every three years. Prosecution for the other offence will be considered. However, normally checks would have been carried out to ensure you were eligible for the course before your offer was sent to you.

  9. Am I allowed to have a drink with me?
    Yes, you are allowed to have a soft / hot drink with you during the session

  10. Is there any childcare available?
    No. You must make your own childcare arrangements.

  11. I have special needs – can you accommodate me?
    Yes, but you must contact us on 01482 399065 to discuss this further so special arrangements can be made if necessary prior to your course.

  12. What happens if I suddenly can’t make the course, for example an emergency at home?
    You will be prosecuted for the offence you have committed. If you are ill and can produce a doctor’s certificate, another course may be offered if one is available within the specified time period (normally four months from the date of your offence). In these circumstances Humberside Police have the discretion to waive any rescheduling fees.

  13. Can I bring a friend or member of my family with me?
    No. Only you will be allowed into the course. If English is not your first language and you feel you may have difficulty in understanding the course it may be possible to have a friend or a family member with you to act as an interpreter. Please contact us on 01482 399065 prior to your course.

  14. What happens if I want to change the date of the course?
    You must attend a course within four months of your offence date. Therefore if we are able to accommodate the change we will try to do so. However, an administration cost may be charged in order to carry out the change. 

  15. Where does the money go?
    The course are run entirely on a cost-recovery basis, so all course fees and payments go towards the cost of providing the enforcement and courses.